Frequently Asked Questions:

• How do I use my coupon in the SnapStream store?
• Read this "how-to" on using a coupon in the SnapStream store: How to use a coupon
• Can I use multiple store coupons on a single order?
• No. You may only use one coupon per order.
• Can I use my store coupon with another special offer?
• No. Store coupons are not valid with any other offer.
• Is the SnapStream Online Store secure?
• The SnapStream Online is secured using SSL encryption from Verisign.
• I have not received a download email or a product key. What do I do?
• You can have your product key and a download link automatically emailed to you using the retrieve product keys page. If this does not work for you, please contact SnapStream Support
• How do I upgrade from Personal Video Station 2.x or earlier?
• You need a product key to upgrade to the latest version of Beyond TV. To get a product key, use this page and have your Personal Video Station 2.x (or earlier) order information handy.
• How long will it take for my order to ship?
• Orders placed on a weekday generally ship within 24 hours. Orders placed late in the day on Friday or during the weekend generally ship on the following Monday. We make every effort to ship orders as promptly as possible. On occasion it may take longer for your order to ship. You will receive an email notifying you that your order has shipped.
• How can I track my order after I purchase it?
• We currently only provide tracking numbers for orders that ship to locations in the United States. Orders can be tracked online through Yahoo Stores at http://order.store.yahoo.net/OS/stat?snapstreamtest
• I want to download Beyond TV. How does this work?
• After your order is submitted and your credit card has been processed, you will receive two separate emails sent to the email address you provided when you placed your order:
  
  1. An email summarizing the details of your order.
  2. An email providing download and product key information.
• I would like a refund for the SnapStream product I purchased. How does this work?
• Please see Return and Refund Policies for a complete information.

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