SnapStream Refund Policy for Downloaded Software
To obtain a refund on a product that was delivered to you by online
download, you must adhere to the following guidelines. If you wish to
return a boxed product you purchased from SnapStream, please refer to SnapStream
General Return Policy.
1. All returns for downloaded software must be pre-authorized by SnapStream
Media, Inc. (SnapStream) as described below. Your right to obtain a refund
for downloaded software lasts only for a limited time. Your request for
a Return Merchandise Authorization Number (described below) must be made
to SnapStream within 30 days of the date SnapStream made the software
available to you for download (the "Purchase Date"), and SnapStream must
receive your fully completed Affidavit of Software Destruction within
35 days of the Purchase Date. No refund will be made until the Affidavit
has been received by SnapStream, or if the time requirements described
above are not met. SnapStream is not responsible for lost or misdirected
mail, delays for downloading, or other communication system delays.
2. Products not purchased directly from SnapStream must be returned
to the place of purchase (Web store, etc.) and are subject to the return
policies of the place of purchase.
3. If the manual and CD for the software were purchased in the form
of an Download Kit at time of the download software purchase, its return
will be required (and a refund given) as a part of this return process.
To receive a refund for downloaded software purchases from SnapStream,
you must obtain from SnapStream an Affidavit of Software Destruction
(described below), and complete and return the Affidavit to SnapStream
along with the manual and CD if the Download Kit was purchased. No credit
will be issued for incomplete or non-SnapStream component returns. You
must also destroy all copies of the software you may have made or stored
in any place, as well as uninstall the software from any computers owned
or controlled by you where you have installed the software. Once you
have returned the Affidavit of Software Destruction to SnapStream (and
the Download Kit, if applicable), all licenses you may have to use the
software will be immediately terminated, and any further use of the software
will be an infringement of copyrights as well as other intellectual property
4. All Affidavits of Software Destruction must have a Return Merchandise
Authorization Number (RMA #) issued by SnapStream clearly displayed on
the form. To receive a RMA #, contact SnapStream at (713) 644-6240 in
the United States or Canada, or e-mail us at firstname.lastname@example.org, or
write to: SnapStream Media, Inc., 6730 Long Drive, Houston, TX 77087,
USA. You must provide sufficient information for SnapStream to be able
to identify your transaction, such as the SnapStream order number and/or
invoice number and/or date of transaction given to you when the download
was ordered. If SnapStream is able to identify your order, and the request
is made within the timeframe discussed above, you will be given a RMA
# as well as a copy of the Affidavit of Software Destruction ready for
completion and return to SnapStream.
5. When making your request for an RMA, please provide SnapStream with
your e-mail address. You must fill out any missing information on the
Affidavit of Software Destruction, sign and date the Affidavit, and return
it to SnapStream as instructed on the form.
6. When SnapStream receives your properly completed Affidavit of Software
Destruction (and Download Kit, if applicable) within the timeframe discussed
above, SnapStream will provide a refund to you of the amount you paid
for the software plus refund any appropriate taxes charged with that
order. SnapStream will not refund any shipping or handling charges that
may have been charged to you. Refunds will be made in the same manner
as you purchased the product. If you purchased by check, SnapStream will
send you a check, so please be sure we have your mailing address. If
you purchased by credit card, your credit card account will be credited.
If you purchased by company purchase order, your account will be credited.